Ask Us About Japan Ask Us About Japan - 日本の暮らしをもっと便利に

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質問を解決します。

FAQ

How to use the website

  • Is your service free?
  • Can anyone ask a question?
  • Who answers questions?
  • Do I need to register on your service?
  • What are your website operating times?
  • Can I ask a question in languages other than English?
  • What are the advantages of using your service compared to other similar ones?
  • How quickly will you respond to our questions?
  • Could you answer my questions about legal, medical, and other technical details?
  • Can I ask respondents additional questions about their answers?
  • If I advertise this service to my colleagues or classmates, are there any benefits for me?
  • Can I keep in touch with (or keep asking) the same person? Can I ask respondents additional questions about their answers?
  • Can I delete/edit my question after posting?
  • How are you going to use my email address if I leave it?
  • If I find/see an inappropriate post, how do I report it?

How to use the website

Is your service free?

Yes, this service is free of charge. So, please feel "free" to ask us as many questions as you like. Thanks for asking!

Can anyone ask a question?

This website is open to all people who wish to ask questions about Japan.
Please feel free to ask us questions.

Who answers questions?

Native Japanese people who are eager to learn English at Fruitful English
and who live all over Japan will be happy to answer you.
Please feel free to ask us about Japan. We are looking forward to it!

Do I need to register on your service?

You don’t need to register on our service. Please feel free to ask us questions.

What are your website operating times?

Our website is online 24/7. Please post your questions whenever you like. We are looking forward to helping you out!

Can I ask a question in languages other than English?

We apologize for the inconvenience, but this site is currently only available in Japanese or English. This is because we have to correctly understand the content of your inquiries.
If you would like to see our answers in a language other than English, we kindly suggest using an online translation service. We are always considering ways to improve our system, so thank you for the inquiry.

What are the advantages of using your service compared to other similar ones?

Our respondents are located throughout Japan, so we can always provide local information. We provide helpful information from our personal experiences, so you can use it when you want to know information that is not in magazines or on the web.
So, please ask us about Japan! We hope you enjoy our service!

How quickly will you respond to our questions?

We will reply in about a week. We will do our best to reply as quickly as possible, but on average it could take a few days or more. We would appreciate your cooperation. If you want to be notified when answered, please leave your e-mail address.
We would like to make it more convenient for you to use our service in the future, so we are building a system to respond more quickly.

Could you answer my questions about legal, medical, and other technical details?

In some cases, we may not able to give you a direct answer, but we will do our best to find out and refer you to a specialist or a related website. Please feel free to ask us questions about any topics. We always endeavour to answer your questions to the fullest.

Can I ask respondents additional questions about their answers?

You can write a comment to the answer that you receive, so you can ask additional questions if desired. However, the respondents are not always the same people.

If I advertise this service to my colleagues or classmates, are there any benefits for me?

Unfortunately, we don't have a refer-a-friend program yet, but we would like our site to be used by many foreigners. We will give it a positive consideration. Of course, we would greatly appreciate if you share our site on your own!

Can I keep in touch with (or keep asking) the same person? Can I ask respondents additional questions about their answers?

Thank you for your request. You can write a comment to the answer that you receive, so you can ask additional questions if desired. But, sorry you can't communicate with the same respondents directly yet. Our team responds to the questions, so please understand that we don't always know if the same person will be able to respond to you. But rest assured that we share everyone's answers internally, so we know what kind of answers we're giving! We would like to consider the ability to select favorite respondents in the future.

Can I delete/edit my question after posting?

Unfortunately, you are not able to delete or edit right now. So please be careful when posting something! We are planning to add this feature to the site in the future. Until then, we look forward to your questions and appreciate your patience.

How are you going to use my email address if I leave it?

We use it to reply to you and might send some related useful information. Under Japanese law, we will never share your information with third parties. We do not give it to others for sure.

If I find/see an inappropriate post, how do I report it?

Thank you for your consideration. We actively monitor questions for inappropriate content. However, if you do find some questionable content, please let us know the user's name or questions in the contact form.
We will respond quickly and check the post.

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